MEDINAT BAKARE BIDEMI
Customer Service & Administrative Professional
Lagos, NG.About
Highly accomplished Customer Service and Administrative Professional with a proven track record of optimizing operations, enhancing customer satisfaction, and ensuring compliance across diverse sectors. Adept at leveraging strong communication, multitasking, and organizational skills to streamline processes, manage complex inquiries, and drive significant improvements in service delivery and data integrity. Committed to applying strategic administrative and client relationship management expertise to achieve organizational excellence and foster high client satisfaction.
Work
Snappy Solutions
|Supervisor
Lagos, Lagos State, Nigeria
→
Summary
Supervised and coordinated a customer service team, enhancing staff capabilities and ensuring operational compliance to boost service delivery and team performance.
Highlights
Trained new hires and upskilled team members in CRM tools and advanced communication strategies, significantly improving overall team performance and service quality.
Supervised and coordinated staff activities, ensuring 80% compliance with established company policies, procedures, and service standards.
Delegated tasks effectively to team members based on individual strengths, optimizing productivity and ensuring efficient project execution.
Ensured strict adherence to safety protocols at all times by all staff members, maintaining a secure and compliant work environment.
My SureDeal
|Customer Service Representative
Lagos, Lagos State, Nigeria
→
Summary
Provided comprehensive customer support, resolving inquiries and complaints while maintaining high accuracy in record-keeping and achieving significant satisfaction improvements.
Highlights
Responded to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolutions for a diverse client base.
Assisted over 150+ customers daily with detailed product information and order tracking, enhancing service efficiency and customer experience.
Maintained 98% accuracy in record-keeping of all customer interactions and transactions, ensuring data integrity and reliable reporting.
Resolved 95% of customer complaints on the first contact, significantly reducing escalations and improving operational efficiency.
Achieved a 90% increase in customer satisfaction by consistently providing accurate and timely solutions.
Afol Cardiology Clinic Ltd
|Secretary
Abuja, Federal Capital Territory, Nigeria
→
Summary
Managed comprehensive front desk and administrative operations, ensuring efficient patient flow and strict adherence to data privacy regulations.
Highlights
Managed front desk operations, handling 100+ calls daily, coordinating appointment scheduling, and greeting visitors, ensuring seamless clinic operations.
Maintained confidential patient records with 100% compliance with data privacy regulations, safeguarding sensitive information.
Reduced scheduling conflicts by 85% through the implementation of a structured appointment booking system, enhancing patient experience and clinic efficiency.
Coordinated office supplies, equipment maintenance, and administrative procedures, improving overall operational efficiency by 40%.
Assisted physicians with clerical tasks and facilitated smooth patient flow, contributing to optimized medical service delivery.
National Hospital
|Medical Secretary (NYSC)
Abuja, Federal Capital Territory, Nigeria
→
Summary
Provided critical administrative support in a medical setting, managing patient appointments, records, and communications to ensure high compliance and operational efficiency.
Highlights
Scheduled patient appointments and follow-ups, ensuring a 95% compliance rate with medical visits and optimizing clinic schedules.
Managed and organized over 5,000 patient medical records, eliminating redundancies and reducing retrieval time by 60%.
Coordinated communication between patients, physicians, and healthcare professionals, improving response time by 50%.
Ensured 100% compliance with hospital policies and procedures related to patient data management, upholding regulatory standards.
Education
Ladoke Akintola University of Technology
→
B.Tech
Physiology
Languages
English
Certificates
Client Relationship Management Course
Executive Administrative Assistant Course
Data Entry
Customer Relation Management Course
Jobberman Soft Skill Certificate
Issued By
Jobberman